Course Curriculum

  • 01

    Introduction

    • Importance of Appointment Management
  • 02

    Appointment Processes

    • Appointment Confirmation Process

    • Cancelled Appointment Process

    • Missed Appointment Process

    • Knowledge Check
  • 03

    Appointment Strategies

    • Now and Same Day Appointments

    • Solid vs. Soft Appointments

    • Using Questions to Funnel the Appointment

    • Written Appointment Confirmation

    • Using an Appointment Confirmation Process

    • Knowledge Check
  • 04

    Course Completion Test

    • Appointment Management

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