Course Curriculum

    1. What is Business Development?

    2. Serving Today's Customers

    1. Service Advisor Role in Business Development

    2. Working with Service BDC Agents

    3. Daily Expectations for Service Advisors

    4. Knowledge Check

    1. Greeting Service Customers

    2. Effective Service Write-Up

    3. Status Update Process

    4. Post Write-Up Consultation

    5. Delivery and Pre-Booking

    6. Knowledge Check

    1. Biz Dev for Service Advisors

About this course

  • Free
  • 13 lessons
  • 0.5 hours of video content