Course Curriculum

    1. What is Business Development?

    2. Serving Today's Customers

    1. Receptionist Role in Business Development

    1. Greeting

    2. Call Process

    3. Identifying the Customer's Needs

    4. Use a Warm Transfer

    1. Concierge Skills

About this course

  • Free
  • 8 lessons
  • 0.5 hours of video content