CONCIERGE SKILLS

Course Curriculum

  • 01

    Introduction

    • What is Business Development?

    • Serving Today's Customers
  • 02

    Foundations

    • Receptionist Role in Business Development
  • 03

    Best Practices

    • Greeting

    • Call Process

    • Identifying the Customer's Needs

    • Use a Warm Transfer
  • 04

    Course Completion Test

    • Concierge Skills

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