Course Curriculum

    1. Building Trust

    1. Rapport Building Techniques

    2. Knowledge Check

    3. Listening Skills

    4. Persuasion Skills

    5. Knowledge Check

    1. Infusing Empathy into Experiences

    2. Handling Service Recovery

    3. Knowledge Check

    1. Essential Skills for Serving Today's Customers

About this course

  • Free
  • 10 lessons
  • 0 hours of video content