Course Curriculum

    1. First Impressions

    2. Information Gathering

    1. Making Connections by Asking Great Questions

    2. Communication Strategies for Call Handling Success

    3. Knowledge Check

    1. Advancing Callers to the Next Step

    2. Establishing Next Steps

    3. Knowledge Check

    1. Practical Application - Role-play

    1. Inbound Phone Skills for Modern Retail

About this course

  • Free
  • 10 lessons
  • 0.5 hours of video content