Course Curriculum

    1. Help the Customer Manage the Maintenance of Their Vehicle

    2. The Importance of an Alternative Service

    3. Why You Need Service Scripts

    4. Pattern Interrupts

    5. Understanding Your Unique Servicing Proposition

    6. Knowledge Check

    1. Greeting

    2. Name and Number

    3. Customer Record Verification and Update

    4. Primary Concern

    5. Review Vehicle History

    6. Maintenance Upsell

    7. Check for Recalls

    8. Transportation Needs

    9. Set a Solid Service Appointment

    10. Confirm it in Writing

    11. Non-Maintenance Upsell

    12. Conclusion

    13. Knowledge Check

    1. Inbound Service Call Role-Play

    1. Service Inbound Phone Skills

About this course

  • Free
  • 21 lessons
  • 0.5 hours of video content