Course Curriculum

    1. Verifying and Updating Customer Records

    2. Effective Service Messaging

    3. Knowledge Check

    1. Handling Online Service Scheduling Requests

    2. Knowledge Check

    1. Handling Onboard Vehicle Diagnostic Leads

    2. Knowledge Check

    1. Solid vs. Soft Appointments

    2. Written Appointment Confirmation

    3. Using an Appointment Confirmation Process

    1. Unappointed Service Leads

    2. Missed Appointment Service Leads

    3. Knowledge Check

    1. Intermediate Service Skills

About this course

  • Free
  • 14 lessons
  • 0.5 hours of video content