Course Curriculum

    1. Serving Today's Customer

    2. What is Digital Retailing?

    3. Serve Don't Sell Mentality

    4. Becoming a Digital Retailing Champion

    5. Knowledge Check

    1. Providing Value in Micro-moments

    2. Knowledge Check

    3. Awareness Stage

    4. Consideration Stage

    5. Decision Stage

    6. Knowledge Check

    1. Communication Foundations

    2. Leveraging Digital Body Language

    3. The Secret to Successful Communication

    4. Knowledge Check

    5. Know Your Customers

    6. Serving the Dominant Buyer

    7. Serving the Expressive Buyer

    8. Serving the Supportive Buyer

    9. Serving the Analytical Buyer

    10. Knowledge Check

    1. Introduction to Modern Retailing

About this course

  • Free
  • 22 lessons
  • 0.5 hours of video content