Course Curriculum

  • 01

    Customer Experience

    • Service Internet Self-Assessment

    • VIP Service Internet Customer Experience

    • Knowledge Check
  • 02

    Managing Online Service Scheduling

    • Components of a Solid Online Scheduling Process

    • Online Service Scheduling Response

    • Online Scheduling Management Engagement and Accountability

    • Knowledge Check
  • 03

    Managing Onboard Vehicle Diagnostics (OVD)

    • Components of a Solid OVD Lead Process

    • Responding to OVD Leads

    • OVD Lead Management Engagement and Accountability

    • Knowledge Check
  • 04

    Course Completion Test

    • Managing Internet Leads for Service

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