Course Curriculum
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01
Customer Experience
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Phone Experience Challenges
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Sales Phone Assessment
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Greeting Best Practices for Sales Customers
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Call Transfer Best Practices for Sales Customers
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Creating a Consistent Sales Phone Experience
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Knowledge Check
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02
Process Management
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Components of a Solid Inbound Sales Call Process
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All Calls Recorded
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Receptionist Log
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Phone Opportunity Card
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15 Minute Follow-Up Window
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Sales Management Engagement and Accountability
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Knowledge Check
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03
Lead Management
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Lead Management Basics
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Understanding Sales Lead Management
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Handling Fresh Inbound Sales Leads
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Serve Don't Sell Mentality
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Serving Customers in Micro-Moments
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Sales Lead Follow-Up
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04
Turning Ideas Into Implementation
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Operationalizing New Standards
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Aligning Processes with Tools & Technology
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Knowledge Check
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Process Mapping for Inbound Calls
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Seamless Processes Create Omnichannel Customer Experiences
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05
Course Completion Test
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Managing Phone Leads for Sales
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