MANAGING PHONE LEADS FOR SERVICE

Course Curriculum

1. Phone Experience Challenges
2. Service Phone Self-Assessment
3. Greeting Best Practices for Service Customers
4. Call Transfer Best Practices for Service Customers
5. Creating a Consistent Service Phone Experience
6. Knowledge Check
1. Components of a Solid Inbound Service Call Process
2. Service Reception and Identifying Fresh Inbound Service Calls
3. Tracking Non-Appointable Calls
4. Consistent Service Call Process
5. Tracking No-Book Calls
6. Inbound Call Management Engagement and Accountability
7. Knowledge Check
1. Understanding Service Lead Management
2. Handling Fresh Inbound Service Leads
3. Service Lead Follow-Up
4. Knowledge Check
1. Managing Phone Leads for Service