Course Curriculum

    1. Activities

    2. Calls

    3. Contacts

    4. Appointments

    5. Shows

    6. Solds

    7. Transfer of Opportunities (TOs)

    8. Knowledge Check

    1. Importance of Management Engagement

    2. Hourly Management

    3. Daily Management

    4. Weekly Management

    5. Monthly Management

    6. Knowledge Check

    1. Three Aspects of Learning

    2. Daily Training and Reinforcement

    3. Leveraging Call Recording

    4. Transfer of Opportunity

    5. Effective Script Training

    6. Knowledge Check

    1. Goals and Expectations

    2. Importance of Success

    3. Keeping It Fun

    4. Knowledge Check

    1. Putting Action into Action Plans

    2. Create a Culture of Accountability

    3. Knowledge Check

    4. Leverage your Digital Retailing Tools and Technology 2.0

    5. Recovering from Service Failures

    6. Knowledge Check

    1. Managing Staff Performance

About this course

  • Free
  • 31 lessons
  • 1 hour of video content