Course Curriculum

    1. Be Prepared

    2. Verify

    1. Get the Green Light

    2. Introduce Yourself

    3. Reason for Calling

    4. Knowledge Check

    1. Advancing the Customer to the Next Stage

    2. Establishing Next Steps

    3. Knowledge Check

    1. Modern Outbound Phone Call Role Play Example

    1. Outbound Phone Skills for Modern Retail

About this course

  • Free
  • 11 lessons
  • 0.5 hours of video content