Course Curriculum

    1. Be Prepared

    2. Verify

    3. Get the Green Light

    4. Introduction

    5. Reason for Calling

    1. Transportation Needs

    2. Set a Solid Service Appointment

    3. Confirm it in Writing

    4. Non-Maintenance Upsell

    5. Conclusion

    6. Knowledge Check

    1. Outbound Service Call Role-Play

    1. Service Outbound Phone Skills

About this course

  • Free
  • 13 lessons
  • 0.5 hours of video content