Course Curriculum

    1. Service Management Huddle

    2. Priority of Service Activities

    1. Status Update Process Management

    2. Pre-Booking Process Management

    3. Service Capacity and Work Mix

    4. Knowledge Check

    1. Low Service Activity Volume

    2. Low Service Contact Ratio

    3. Low Service Appointment Ratio

    4. Low Service Show Ratio

    5. Knowledge Check

    1. Service Benchmarking

    2. Success Measurement

    1. Service Performance Management

About this course

  • Free
  • 14 lessons
  • 0.5 hours of video content