What are Seats?
Seats are the available student profiles that can be used in a given package.
Can I reuse seats if someone leaves my group?
Seats are not transferable and cannot be reused. You can request to have the record of the student deleted. Contact Support at firstname.lastname@example.org.
What payment methods do you accept?
Accepted payment methods include Visa, Mastercard, and American Express.
What are the terms of the Subscription Plan?
Subscription plan agreements are for a term of 1 year and are billed monthly at the subscription plan rate at the time of purchase.
I purchased a subscription plan. What's next?
After purchasing a subscription plan, you can begin learning immediately. In 1-2 business days, you will receive an email with instructions for enrolling your staff.
Can I upgrade my subscription plan, if I need more seats?
Yes, you can add more seats to your subscription at any time. Just contact us at email@example.com.
Can I view training progress for student in my organization?
Yes. Managers can request to have a Group Analyst account created to view reporting. Submit requests to support at firstname.lastname@example.org.
What is the cancellation policy?
Subscriber may cancel subscriptions at any time but will remain obligated to make the monthly payments until the completion of the twelve-month initial term, at which time the cancellation will become effective. 30 days advance written notice is required.
How to do cancel my subscription?
To request cancellation of your subscription send an email to email@example.com. Please refer to our terms and conditions for more information about our cancellation policy.