What You Will Learn
As a Sales Manager, leading your Sales Team in today’s dealership requires a customer-centric approach. This approach takes the focus off of old school closing tactics and replaces them with a commitment to customer experience and relationship building. Regardless of the multiple channels they can take to interact with your dealership, today’s customers want a better buying experience.
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Lead Management
Define and refine your showroom processes and align customer engagement strategies with your tools and technology.
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Performance Management
Motivate your sales team to strive for a customer-first mindset while still understanding the importance of appointment management.
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Process Management
Master the art of modern management engagement to enhance the showroom experience, reduce the time spent at the dealership, and drive higher close rates.
