All Courses, Service Skills, Phone Skills

PHONE SKILLS SUCCESS

A focused course specifically designed for driving phone skills success. Training covers fundamental principals of call theory, defining call success, asking for an appointment, and using Transfers of Opportunity to optimize phone lead success.

All Courses, Service Skills, Phone Skills

INBOUND PHONE SKILLS FOR SERVICE

Agent technique training for handling inbound service phone leads and outbound campaign scripting to help the customer manage the maintenance of their vehicle. Includes training on the importance of scripting and offering alternate services.

All Courses, Service Skills, Phone Skills

OUTBOUND PHONE SKILLS FOR SERVICE

Agent technique training for handling inbound service phone leads and outbound campaign scripting to help the customer manage the maintenance of their vehicle. Includes training on the importance of scripting and offering alternate services.

All Courses, Service Skills

FUNDAMENTALS OF SERVICE CAMPAIGNS

All Courses, Service Skills

FUNDAMENTALS OF CHAT & TEXT

All Courses, Service Skills

ESSENTIAL SKILLS FOR SERVING TODAY'S CUSTOMER

This course covers the essential skills for serving today's customers. Digital customers need guidance and information. Learn the skills necessary to demonstrate character and competence selling to these customers.