Products
Service Skills
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PHONE SKILLS SUCCESS
CourseA focused course specifically designed for driving phone skills success. Training covers fundamental principals of call theory, defining call success, asking for an appointment, and using Transfers of Opportunity to optimize phone lead success.
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INBOUND PHONE SKILLS FOR SERVICE
CourseAgent technique training for handling inbound service phone leads and outbound campaign scripting to help the customer manage the maintenance of their vehicle. Includes training on the importance of scripting and offering alternate services.
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OUTBOUND PHONE SKILLS FOR SERVICE
CourseAgent technique training for handling inbound service phone leads and outbound campaign scripting to help the customer manage the maintenance of their vehicle. Includes training on the importance of scripting and offering alternate services.
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FUNDAMENTALS OF CHAT & TEXT
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FUNDAMENTALS OF SERVICE CAMPAIGNS
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ESSENTIAL SKILLS FOR SERVING TODAY'S CUSTOMER
CourseThis course covers the essential skills for serving today's customers. Digital customers need guidance and information. Learn the skills necessary to demonstrate character and competence selling to these customers.