Products
Phone Skills
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CONCIERGE SKILLS
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MANAGING PHONE LEADS FOR SALES
CourseThis course dives deeper into managing customer experience for sales. Learn strategies and best practices for managing phone, internet, and dealership customer experience.
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MANAGING PHONE LEADS FOR SERVICE
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PHONE SKILLS SUCCESS
CourseA focused course specifically designed for driving phone skills success. Training covers fundamental principals of call theory, defining call success, asking for an appointment, and using Transfers of Opportunity to optimize phone lead success.
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INBOUND PHONE SKILLS FOR MODERN RETAIL
CourseIn this course, learn the steps to modernizing the inbound phone call process and develop the skills necessary for providing next-level support today's customers are seeking.
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INBOUND PHONE SKILLS FOR SERVICE
CourseAgent technique training for handling inbound service phone leads and outbound campaign scripting to help the customer manage the maintenance of their vehicle. Includes training on the importance of scripting and offering alternate services.