Products

OPTIMIZING YOUR GREATEST ASSET: YOUR PEOPLE

Course

In this course, learn why dealership managers need to begin new-skilling their employees to adapt to new customer expectations and behaviors by focusing on enabling trusted advisors whose single focus is providing an outstanding customer experience.

INTRODUCTION TO MODERN RETAILING

Course

PHONE SKILLS SUCCESS

Course

A focused course specifically designed for driving phone skills success. Training covers fundamental principals of call theory, defining call success, asking for an appointment, and using Transfers of Opportunity to optimize phone lead success.

INBOUND PHONE SKILLS FOR MODERN RETAIL

Course

In this course, learn the steps to modernizing the inbound phone call process and develop the skills necessary for providing next-level support today's customers are seeking.

INBOUND PHONE SKILLS FOR SERVICE

Course

Agent technique training for handling inbound service phone leads and outbound campaign scripting to help the customer manage the maintenance of their vehicle. Includes training on the importance of scripting and offering alternate services.

OUTBOUND PHONE SKILLS FOR MODERN RETAIL

Course

In this course, learn the steps for making outbound calls to today's customers. Learn the best practices for having more relevant conversations and show the customer that you’ve taken the time to understand their objectives.